Shipping policy
All items will be shipped via Swiss Post Goods and do not include a tracking number.
If you want to receive a Tracking Number for your order, you need to upgrade your Shipping Method to the tracked version.
Shipping costs may vary dependant on which products are purchased due to parcel size and weight.
Shipping Times
- Estimated delivery in Switzerland: 1-2 business days after shipping
- Estimated delivery in Europe: 7-15 business days after shipping
- Estimated delivery outside Europe: 17-30 business days after shipping
COVID-19 SITUATION
Please note that due to the COVID-19 situation, shipping times may vary depending on your country's post system and other factors out of my control.
DAMAGES & DELAYS
I'm not responsible for losses or delays incurred by the shipping service. If you give an incomplete or wrong address I'll not refund you the shipping cost.
If your shipment arrives clearly damaged please contact me by sending me a photo of the damaged order as soon as you have received it.
INFO FOR EU / UK CUSTOMERS
Any import taxes + fees, including VAT, are the customer's responsibility.
I will not collect nor remit VAT, so it will be collected by your country's customs office.
Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs
You can shop on our Etsy Store if you like to pay VAT in advance.
Feel free to write me an email at helen.bucher@gmx.ch if there are goodies you'd like to purchase, which are not available on Etsy. I can create a custom listing for you!
Any import taxes + fees, including VAT, are the customer's responsibility.
I will not collect nor remit VAT, so it will be collected by your country's customs office.
Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs
You can shop on our Etsy Store if you like to pay VAT in advance.
Feel free to write me an email at helen.bucher@gmx.ch if there are goodies you'd like to purchase, which are not available on Etsy. I can create a custom listing for you!
By placing an order from our shop, you have read and agree to these terms. Thank you for understanding.